SMS/MMS Privacy Policy

Esh Builders SMS/MMS Privacy Policy

Your privacy is important to us. It is Esh Builders' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you in the course of providing SMS and MMS messaging services, including across our website, https://www.eshbuilders.com, and other platforms we operate.

Personal information is any information about you that can be used to identify you, including your name, phone number, and other details required for SMS and MMS communications.

This policy is effective as of October 22, 2023.

Last updated: October 3, 2024.

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

  • Voluntarily provided: Information you provide knowingly and actively when interacting with our SMS or MMS services, including subscribing to messaging campaigns or responding to promotions.
  • Automatically collected: Information automatically sent by your device during SMS or MMS interactions, such as timestamps, phone numbers, and message metadata.

Personal Information

We may request the following personal information to facilitate SMS and MMS communications:

  • Name
  • Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

We collect and use your personal information only when we have a legitimate reason for doing so, which primarily includes delivering our SMS and MMS services to you. We only collect information that is necessary for providing these services.

Collection and Use of Information

We may collect personal information from you when you do any of the following:

  • Opt-in to our SMS and MMS messaging services
  • Send or receive SMS or MMS messages through our service
  • Participate in our messaging campaigns, surveys, or promotions

We collect, hold, use, and disclose information for the following purposes:

  • To deliver SMS and MMS services to you
  • To communicate with you via SMS and MMS
  • To comply with applicable regulations and ensure proper record-keeping related to message opt-ins and consent
  • To track and ensure compliance with messaging guidelines established by TCR and 10DLC

We do not use SMS and MMS messages for analytics, advertising, or marketing without your explicit consent.

Security of Your Personal Information

When we collect and process personal information, we will protect it using commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

We advise that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your personal information.

How Long We Keep Your Personal Information

We keep your personal information only as long as necessary for compliance with legal obligations, such as record-keeping related to SMS and MMS consent, and as required by TCR and 10DLC guidelines. After this time, we will delete or anonymize your data.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • Third-party service providers who assist in delivering SMS and MMS services, such as telecommunications providers
  • Law enforcement, courts, or regulatory authorities if required by law

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties beyond what is necessary to deliver the SMS/MMS service.

Your Rights and Controlling Your Personal Information

Opt-in/opt-out: You must opt in to receive SMS and MMS messages from us. You can opt-out at any time by replying “STOP” to our messages or contacting us via the details below.

Correction: If any of your information is incorrect or out of date, you may request corrections by contacting us.

Complaints: If you believe we have breached a relevant data protection law or have mishandled your personal information, please contact us. We will investigate and respond to your complaint promptly.

Notification of Data Breaches

We will comply with applicable laws regarding data breach notifications.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Matthew Esh
[email protected]